jackiescreations web store FAQ section

We hope you'll never need a repair. However, in the unlikely event you do, we are happy to repair your item free of charge for up to 90 days after purchase. Shipping is not included. Please note, as our merchandise changes often, some gemstones may not be available for repair, in which case we will make every attempt to find something similar. We will notify you if this is the case.

This one we hear occasionally and we certainly want to help if we can. If possible we will replace a single earring, for half the original price of the pair. Please email us at orders.com and we will follow-up with you. In some cases you may need to send us your one earring so that we can match the gemstone. Please note, as our merchandise changes often, we may not be able to find a stone that matches your earring and thus it is possible we may not be able to sell you a replacement. We do apologize in advance if this is the case.

You may contact us by email, phone or by mail. Please note we are often able to respond more quickly to inquiries submitted by email. Our page "Contact Us" has all our relevant contact information, as well as a form where you can submit inquiries directly. To proceed to this page click here: Contact Us

Items may be returned within 14 days of receipt, in the original, unused condition. You must first email jackies creations at ordersJCreations@aol.com to obtain a return authorization number. Please include a copy of your invoice or packing slip with your return. We will process your return promptly, although it may take one to two billing cycles for a refund to appear on your credit card statement. Your refund will be processed to the same credit card used to make your purchase. Sorry, shipping fees are not refundable. In addition, no refunds or exchanges are provided for special or custom orders.

For questions about your order or items you may wish to purchase, please contact us at ordersJackiescreations@aol.com For general information about our jewelry contact us at jashipp323@aol.com We can be reached at 678-383-4729. Please note we can often respond to your request more quickly if sent to us via email. Jackies Creations is located in Marietta,. Georgia.. Our mailing address is: 425 Bimini Court Marietta Georgia, 30008

Please send your return or exchange to the following address: Jackies Creations 425 Bimini Court Marietta Ga 30008 Please be sure to send your jewelry in a BOX for safe keeping during transit. Please also INSURE your package, as we cannot accept responsibility until your items are returned to our studio.

There's A Necklace For Every Occasion With necklaces even though knowing your neck size is helpful it is more about the "what" and "when". "What" is the clothing (style and color) you are going to wear. "When" is the event you are attending whether it is work, a party, or simply visiting with friends. How To Measure Your Neck The process of measuring your neck size is very similar to measuring your wrist. You need a flexible tape measure, strip of cloth or ribbon. Take that and measure around the base of your neck. If your neck measures 15" you would want at least the next size up which would be 17" to 19" long. Our Typical Necklace Lengths There are a variety of necklace lengths. At The Lang Company Silver Jewelry our necklaces typically range from 16" to 24" long. Below is a list of necklace styles in this size range and what type neckline they are usually worn with. Choker This style necklace is usually 14" to 16" in length and lies nicely on the base of the neck. A great choker paired with a beautiful evening dress will make you feel like the belle of the ball. You could also wear a gemstone choker with a business suit for a classic look. Princess The princess length is probably the most common size of necklaces measuring from 17" to 19" long. This length will compliment those lower neckline garments. Matinee The matinee length necklace really stands out because of it length (20" to 24") when worn with high neck shirts and dresses.